Terms & Conditions.

Under Australian Consumer Law, we are not required to provide a refund or replacement due to change of mind.

  • Aquatic Imaging Australia reserves the right to refuse a product if it is used, damaged, customised, missing parts or proof of purchase.

  • Sale items are not available for exchange or refund.

  • Exchanges are available for store credit within 28 days of purchase. 

  • Exchanges are only accepted if the product is in original condition including packaging. 

  • Refunds are only available for faulty goods.

  • All warranty claims are as per manufacturer guidelines.

Transfers and Cancellations: 

If weather conditions are not suitable and Aquatic Imaging Australia cancels, you will be entitled to a store credit or refund. 

  • Cancellations due to change of mind are not refundable.

  • Transfers will incur a $100 fee if made within 72 hours for courses or photo shoots.

  • Transfers will incur a $50 fee if made within 7 days for courses or photo shoots.

  • If you do not attend or cancel within the penalty period you will forfeit the full cost of the activity. 

  • Transferring your course or activity to a friend or family member is allowed.

  • Transfer fees are payable at the time of transfer. 

Online Study:

  • All online/paper manual study is expected to be completed prior to course commencement. If you do not complete this you will not be able to continue with training and will need to reschedule your course at your own expense as per the normal transfer conditions.

  • Online study is non-transferrable and non-refundable once redeemed. Course cancellations will incur a $150 fee to cover the cost of the eLearning.

Medical Clearance: 

All courses require the completion of a Medical Questionnaire prior to commencement. If you have any medical concerns, please contact Aquatic Imaging Australia as early as possible to avoid incurring any fees.

  • If you require medical clearance from a physician and fail to gain it before your start date, you will need to reschedule as per the normal transfer conditions. 

  • In the event of a medical condition permanently preventing you from participating, a credit or refund is available if outside the penalty period, less any fees incurred.

Flying After Scuba Diving:

  • Divers Alert Network (DAN) offer the following guidelines for flying after diving:

  • For a single no-decompression dive, a minimum pre-flight surface interval of 12 hours is suggested. For multiple dives per day or multiple days of diving, a minimum pre-flight surface interval of 18 hours is suggested.

  • If you have symptoms after diving and you are planning to fly (or drive to altitude), we suggest that you call a DAN-supported diving hotline and seek advice prior to doing so. Sometimes symptoms can worsen significantly during or after being at altitude.

  • If you are unable to dive due to an upcoming flight you will need to reschedule as per the normal transfer conditions.

Shipping:

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items

  • Items will be posted via a combination of Australia Express Post and couriers

  • Items over $500 include free shipping within mainland Australia

  • Items under $500 have a $20 shipping cost within mainland Australia

  • For international shipping, please contact us beforehand